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One location in Lihue
Filters
Reviews
10.0 Wonderful
May 2024
10.0 Wonderful
Jun 2021
Pros:
Very easy pick up and drop off, shuttle to and from was promptCons:
Most expensive car rental I’ve ever had!10.0 Wonderful
May 2021
Pros:
Very helpfulCons:
more employees when checking out would be helpful10.0 Wonderful
Apr 2021
Pros:
Very good good service on phone helpful people2.0 Poor
Apr 2021
Pros:
Staff was horrible on pickupCons:
Quit ding the State's job and just rent the car10.0 Wonderful
Apr 2021
Pros:
Staff was so upbeat and friendly.Cons:
Long line so it took 1.5 hr to get our car but not their fault since 2 planes arrived at same time.One location in Lihue
Filters
Reviews
8.0 Very good
May 2021
Pros:
Everything was as expectedCons:
check in was busy at no fault of the rental car companies6.0 Okay
May 2021
Pros:
The car worked wellCons:
Check in procedure. We had to wait in line for over one hour.2.0 Poor
Mar 2021
Pros:
We were unable to go to Hawaii because of COVID. They charged us over $700.00 for a car we never used. I will never book thru Priceline or use Thrifty ever again. Trying to talk to them about this was a waste of time. They just kept repeating that the reservation was not cancelable.Cons:
Recognize that the traveler can't foresee state law changes and that charging people for a car they never used is both immoral, bad business practice and pisses people off. I will never use Priceline or Thrifty again. And we travel all over the world.4.0 Mediocre
Nov 2020
Pros:
Dropoff was comparatively easierCons:
Waited in line for two hours to pickup the car.10.0 Wonderful
Jun 2020
Pros:
Fast, friendly service. The agents explained everything and made it very easy on me.10.0 Wonderful
Apr 2020
Pros:
Easy process and professional serviceCons:
N/A2 locations in Lihue
Filters
Reviews
4.0 Mediocre
Apr 2024
10.0 Wonderful
Jan 2024
8.0 Very good
Nov 2022
8.0 Very good
Nov 2022
4.0 Mediocre
Nov 2022
2.0 Poor
Oct 2022
One location in Lihue
Filters
Reviews
4.0 Mediocre
Mar 2024
4.0 Mediocre
Feb 2024
2.0 Poor
Oct 2023
6.0 Okay
Oct 2023
2.0 Poor
Sep 2023
6.0 Okay
May 2021
Pros:
The woman outside checking on reservations was very kind. The billing was not easy to understand. When you place the order it says you were charged the quoted amount. When you are at the counter they give you an additional bill. Seemed to add up to the original amount but was confusing.Cons:
The billing part could have been better. The car was not very clean inside but was a good car and comfortable. The staffing was very understaffed. Three car rental companies inside and only one or two staff. Should be one staff person per car company. Very long wait in line.2 locations in Lihue
Filters
Reviews
6.0 Okay
Apr 2021
Pros:
Staff was wonderful. Car was clean and ready for pick up.Cons:
Location is NOT at airport - there is NO shuttle. Uber / Lyft are NOT readily available. Must rely on taxi, which is hit or miss from the airport. I had to walk the 1.8 miles from the airport to get to Enterprise before it closed.9.6 Wonderful
Jul 2019
Cons:
Car was a little hard to get into.10.0 Wonderful
Jun 2019
Pros:
Check in staff rocked. Super easy drop off.10.0 Wonderful
May 2019
Pros:
This Lihue location was fast, helpful and easy.10.0 Wonderful
Feb 2019
Pros:
Agents that I talked to were very friendly and helpful. Would definitely book at the Marriott again, very easy.Cons:
nothing, everything worked out great. We had the car for a month and no problems at all.8.0 Very good
Feb 2018
Pros:
Very nice staff at the airport location. They are really helpful. We drove a car with excellent gas mileage.Cons:
N/AOne location in Lihue
Filters
Reviews
4.0 Mediocre
May 2024
10.0 Wonderful
Apr 2024
10.0 Wonderful
Apr 2024
2.0 Poor
Mar 2024
10.0 Wonderful
Mar 2024
10.0 Wonderful
Feb 2024
One location in Lihue
Filters
Reviews
10.0 Wonderful
Jan 2024
10.0 Wonderful
Sep 2023
10.0 Wonderful
Mar 2023
10.0 Wonderful
Dec 2019
Pros:
The check in cashier was super sweet. Had lots of great travel advice, understood that we were tired from our flight and gave top notch customer service.4.0 Mediocre
Dec 2019
Pros:
First car needed maintenance. They should have known this. The battery died in the parking lot.Cons:
Car might have worked.8.0 Very good
Jul 2019
Cons:
Rental car pick up had a very long lineOne location in Lihue
Filters
Reviews
9.6 Wonderful
Aug 2019
Cons:
Our experience was great. We were upgraded to a vehicle that best suited our needs at no cost.8.8 Very good
Jan 2019
Pros:
Car was fine staff was fast.Cons:
4 days cost more than bringing it back & getting an upgrade for a week separately. Together price would have been $1500. Separately (2 reservations rather than 1) was $580 & $340. Ridiculous.8.8 Very good
Nov 2016
Pros:
Pick up and drop off went very smoothly. SUV was adequate and handled the island's roads very well. We had a late arriving flight and the office stayed open past normal hours to accommodate our reservation.Cons:
Expected a RAV4 - got a Hyundai SUV instead. Not a big deal though.