Pros: "They were on time"
Cons: "Everything else. They offer these super low fares but it’s just a ruse to get you to buy everything . Going to Europe with just 10 kilos including a handbag only works if you buy your clothes there or stay overnight."
Cons: "Fare is confusing on purpose, despite paying higher fare for premium l, you had to pay for snacks. Model is terrible and makes you feel taken advantage of after flying."
Pros: "I have a problem w my right leg so I made sure to pay for an aisle seat for the long flight At my aisle seat the earphone jack was broken so had to leave my paid aisle seat for a middle seat At departure gate they reweighed my cabin luggage even though it had been weighed and got clearance tag at check in Unnecessary and inefficient and unpleasant"
Pros: "Flt was pretty smooth wish the beds could be flat beds"
Cons: "Food options & Cabin crews attitude could be better at least for the business class passengers"
Cons: "I FORGOT MY SPECIAL CUSHION SEAT PAD AT SEAT 11G I REALLY NEED IT WHEN I FLY BACK ON 10 TH CAN YOU HELP ME TO GET IT BACK PLEASE?"
Cons: "Not cancelling flight and informing us of this at 12.04 am. Making out it was due to bad weather and persistently lying about this to avoid refunding the cost of the flight. Which meant I had to apply for a refund through the ADR. Disappointing handling at the airport. Very unsupportive. This was a shame as the flight itself was excellent. Comfortable and great in flight entertainment."
Cons: "No food or drink service. No pillow or blanket. I would have expected this for a long international flight."
Pros: "The crew was nice but only interacted with you if you had made a meal purchase, not included by default for an international flight nor are any drinks or snacks, or were going to make an in-flight purchase. For future reference, Norwegian Airlines is essentially Spirit Airlines with more legroom."
Cons: "Better communication before booking on what was not included with the fare."
Pros: "Nice leg room cause I purchased the seat."
Cons: "You guys can offer at least water to the passenger without begging for it. It was clear that you have to purchase food before you get on plan. Especially for international flights. Come on you guys are making enough money you can afford to offer water AT LEAST. SHAME ON YOU!"
Pros: "There were movies on board and check in was easy"
Cons: "The crew was awful. They were rude and didn’t let me have water even though I payed for it. The vegetarian option was very bad."