Book Hertz car rentals in Rome

Reviews for Hertz in Rome

Recent reviews

Traveler rating

Wonderful

4

Very good

2

Good

0

Okay

0

Fair

0

Mediocre

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Poor

3

10.0

The best!Reviewed Nov 22 2023

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2.0

tz ek . hyReviewed Nov 1 2023

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4.0

Very significant hidden on costs at pickup, including extra charges for airport locations for pickup and drop off and additional charge for one way travel. All of these details were know at time of booking and costs should have been clear. I would not have used service if I was aware of these.Reviewed Oct 7 2023

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10.0

Instruction for car pick-up and drop-off could be clearer. What is required for car pick-up, such as a US issued driver's license, and directions to get to the pick-up and drop-off locations. The instruction could come in the form of an email. Other than that, the experience was excellent.Reviewed Dec 19 2021

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7.2

Pros:Paulette was really helpful when we picked up. The drop off was not as easy in Milan, because it wasn’t clear where to go, so we went into the store to ask but there was only one person working and a lot of people waiting. I waited 30 minutes to talk to someone and was told that I just needed to drive up to the 5th floor of garage to return.Reviewed Oct 21 2019

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2.0

Pros:nothingCons:they told us they didnt have cars even though the reservation was confirmedReviewed May 28 2019

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2.8

Pros:The process of finding where to go was pretty straight forward. In a big city they did well with directing you to the right direction.Cons:I received my rental car and drove it within minutes of driving out the parking lot was pulled over for missing my front license plate. I went back to hertz and they claimed I had lost it and would just have to deal with it for the rest of the week. The customer service was horrific. DO NOT USE!Reviewed Apr 29 2019

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2.0

Horrible experiencePros:They messed up the pickup and drop off and now we have no where to leave the car. Total failureCons:They were not prepared when we picked up the car and despite arranging an after hours drop off before traveling and again in Rome when picking up the car we discovered there was no place to leave it in Sanremo. So, we had to cancel plans to travel to France yesterday and stay in Sanremo, now Hertz is closed and we still have nowhere to leave the car!Reviewed Oct 28 2018

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2.0

Cons:I rented the car for less than 24 hours, picked it up at Firenze, dropped it off at Rome. It was advertised that the price would be 49 euros. That is what I paid when I picked it up. The lady that provided the rental agreement at the counter asked me if I wanted to fill up the gas before dropping it off in Rome or if they can do it for me for a ridiculous amount of money, like 3 times the amount it costs to fill up the gas.I said I would fill it up. She laughed and said OK. I didn't understand what that meant but didn't think much of it. She knew the are in Rome because she explained to me how hard it was to get there, to find the little garage door in between the skinny streets of Rome. When I was ready to drop it off, It took me around 2 hours to find the ONLY gas pump in the whole area and it was broken. THEN, I understand why that lady laughed at my thought of attempting to find a gas station around the area. WHY DIDN'T SHE SAY SOMETHING AND JUST LAUGHED? It was just after midnight, around 12:25 and I had to drop the car off at midnight. There was nobody at the drop off location ( so nobody waiting for the car). At the end my bill was for 134 euros! SO like $180 for less than a day! And today, 4 months later, they attempted to charge my credit card again for an extra $35, for no reason. Stay away from Hertz! You have been warned. oh! And customer service ignored my request to go over charges. They didn't even send me an updated bill until I requested it. Never again Hertz.Reviewed Oct 9 2018

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2.0

This was finePros:They were fine and efficient.Reviewed Sep 2 2018

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2.0

we confirmed our rental for two 7 passenger vans -Mercedes-BenzV-ClassPros:We were told we had to pick the vans up at Roma Tintoretto. However two days before we were to get the vans, we received emails stating they did not have vans and offered us two small cars for each van even though we only had two drivers. It went from bad to worse when we went to the pick-up location, they only had small cars with manual transmissions. After much discussion, thet finally told us to go to the airport where they had two Ford vans for our use. Our family of ten missed our planned tour, etc. because of this mixed up reservation.Cons:All of the above.Reviewed Jul 20 2018

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5.6

Cons:Long line of people ahead of us to pick up the car, so it took over an hour to get it. The cruise control didn't work.Reviewed Jul 17 2018

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More

• How much does it cost to rent a car from Hertz in Rome?

  On average a rental car from Hertz in Rome costs $57 per day.

• What is the most popular rental car from Hertz in Rome?

  Compact (Fiat 500X or similar) is the most frequently booked rental car type from Hertz in Rome.

• How many car rental locations does Hertz have in Rome?

  Hertz has 34 rental locations in Rome. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Fiumicino airport (FCO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Fiumicino airport (FCO)?

  Yes

• Does Hertz have a car rental location at the airport: Ciampino airport (CIA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Ciampino airport (CIA)?

  Yes