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Passenger van |
Commercial |
2 locations in Hillside
2 locations in Hillside
Filters
Reviews
4.0 Mediocre
Nov 2023
2.0 Poor
Nov 2023
2.0 Poor
Oct 2023
7.9 Good
Jun 2021
2.0 Poor
May 2021
Cons:
New airplane ticket to rent car if using debit car8.0 Very good
May 2021
Pros:
Drop off was quick and painless. I think we waited about 25 minutes for the van to be ready at the Newark airport when we went to pick it up. We had a Chrysler Pacifica van and it ran well, got over 25 mpg driving fast, and the AC worked good.Cons:
On the downside, the third seat was elecric folding and it did not work properly. We had to manually push the cushions down to get a flat floor. For a long trip, the front seats in the Pacifica van are strictly mediocre, and the 2nd row seats are awful - like a padded jump seat. Too many gadgets. I will reserve final judgement on the billing for when we get the credit card statement.One location in Hillside
Filters
Reviews
10.0 Wonderful
Mar 2024
2.0 Poor
Dec 2023
10.0 Wonderful
Apr 2021
Pros:
Easy and quick access to picking up and dropping off. No hassle and very timely.4.0 Mediocre
Mar 2021
Pros:
The car was cleanCons:
Customer service10.0 Wonderful
Jan 2021
Cons:
Nothing6.0 Okay
Dec 2020
Pros:
The drop off was great. Service in Atlanta was very fast and contactless. The rental hold money was returned quickly following drop off. The car ran fine.Cons:
The car was not very clean either inside or outside upon pickup. The car was not available at the pick up time and I had to wait about 45 minutes to an hour for a vehicle to arrive that I could use. The person checking me in was not forthcoming about the amount Alamo was going to charge my card which caused unnecessary confusion during pickup. I have used Alamo before and did not have any problems when renting in other states so my family will likely rent from them again in the future. Maybe it was the ERW airport having an off day.2 locations in Hillside
Filters
Reviews
8.0 Very good
Feb 2024
2.0 Poor
Jan 2022
2.0 Poor
Mar 2021
Cons:
I made the reservation and paid in advance, only to find when arriving at the counter that I’ve been placed on a Do not rent ban. The staff at the counter could not tell me why or help me any further and made me call a customer service line, where I waited for 20 minutes on hold. Since I was in a time crunch, I had to walk away and rent with a different service. Why did Hertz not flag my account when I paid for my reservation in advance, instead of wasting my time when I was already ready to pick up the car? Who knows. I still have not been able to get through to their specific phone line to figure out why my account has been blocked, after calling multiple times. I last rented with Hertz a few months ago, and never received any notice about my account being blocked.2.0 Poor
Jun 2020
Pros:
Nothing. They cancelled the morning of the reservation and didnt even try to help find a replacement.Cons:
More friendly customer service. I realize they are struggling financially but that's no reason to abandon courteousness and caring.2.0 Poor
Dec 2018
Pros:
Counter representative was polite and nice.Cons:
Hertz has a do not rent to list, but you don't find out you're on it until you go to rent. The incident they claim put me on the list happened over 9 years ago and I have rented from them since with no problems.10.0 Wonderful
Oct 2018
Pros:
They go out of their way at each step to make the entire process smooth.2 locations in Hillside
Filters
Reviews
2.0 Poor
May 2024
2.0 Poor
May 2021
Pros:
The employees at drop off verbally say one thing but once the billing statement is email there is something else.2.0 Poor
Mar 2021
Pros:
The line to pick up was very long. Then the only card I had was my debit cards. Even though I had a photo of my Mastercard they said they could not use it so I did not get to rent a car. Budget will take debit cards so I thought I would use Budget again, They were booked, which is why my son rented a car for me at Thrifty online using his card. Live and learn.Cons:
The pick up line at the airport was very long. Thrifty could take debit cards,8.0 Very good
Feb 2021
Cons:
It would great if someone was there to provide directions9.2 Wonderful
Oct 2020
Pros:
The priceCons:
The check in line was very long10.0 Wonderful
Jun 2020
Cons:
Not one thing - it was an excellent experience all the way around! Thank you!One location in Hillside
One location in Hillside
Pick-up location | Hillside |
---|---|
Car types | Van, Minivan |
Rental locations | 2 |
Airport locations | 1 |