TVs didn’t work, air conditioning didn’t work, flight crew came by one and that was it
TVs didn’t work, air conditioning didn’t work, flight crew came by one and that was it
It was delayed and no.entertainment unit. Lion group air is giant company with poor record of service.
Boarding was generally quick, staff were friendly and did assist people when needed. The plane wasn't cleaned well with remnants of the last passengers. Tray tables were falling down and back of seats falling apart. The AC was turned up too high and we were all freezing, i was actually shaking uncontrollably until the heating was put back on. No entertainment at all which is hard when travelling with children. Minimal food choices and cash only option. I know its a budget airline but some minor improvements could make a good difference.
Lion Air aircrafts always switch off A/C while parking in the tarmac and let its boarded passenger feel "the sauna". I believe modern aircraft has what so called APU to power the AC while waiting for boatding procesd
There was a stopover and they didn't tell us we had to deplane, our ticket didn't show this stopover and there was no time for a layover, just 10 minutes to run from one plane through security to another plane with the same flight number. They don't serve even water on the plane, it was awful.
One hour Late to board. An additional hour later to arrive at our stop. Not running A/C while boarding so even the cabin crew were sweating profusely. My knees were into the next seat for the first time in my life. Cabin seemed in okay condition.
Flight was delayed by 2 hours, there was a pack of biscuits and water included as compensation. It seemed to happen a lot as some people knew it was going to be delayed..
Boarding was delayed by a quarter hour but take off was delayed about half an hour from the scheduled time. But the longest delay was in the waiting time for delivery of the luggage after arrival at Jakarta International Airport which took an hour after passengers disembarked into the terminal.
The trip canceled and transferred me to another flight after 1 hour
Medan (undefined)Indonesia
Denpasar (DPS)Indonesia