we bought trip insurance from you and could not use it. 'underrated' only return 50 % of trip cost. my doctor told me i have stage 4 cancer and that I might not live till the end of the month..
we bought trip insurance from you and could not use it. 'underrated' only return 50 % of trip cost. my doctor told me i have stage 4 cancer and that I might not live till the end of the month..
I liked everything accept the delay try to improve in that area
Flight never took off. Boarded after multiple 30 minutes interval delays for hours.. then after an hour onboard, captain announce cancellation and back on the bus to the terminal with no information and everyone to fend for self.. Emirates did absolutely nothing to communicate either electronically or announcement. It’s unprecedented I know with the flood but lack of communication creates anxiety and extra pain for staff. Emirates should do better.. no supervisors monitoring floor and passengers abusing them which isn’t right but should Have had supervisors monitoring
Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions
Good but needs to improve cleanliness Coffee serve cold Needs to raise standard serving food Otherwise good
Inexperienced e crew, no personal greeting for gold member, not the same emirates service that I know. I take this flight almost weekly
The entertainment selections are amazing. But the live TV is sometimes spotty. If you’re going to have it, then have it. If you can’t make it consistent, then, perhaps it’s better not to have it. The crew are always cordial when approached, but they seem to do the minimum and sit around, talking to each other in the back of the plane during the flight. I realize that delays are not always predictable, but I missed my flight in Dubai because we left 90 minutes late from Washington. I will say that Emirates took very good care of me in Dubai. But I would rather not be delayed.
Me and 2 other rows were forgotten during food service. We waited over an hour before they finally served our food. Then only had what was left. They did apologize. Also, they locked the bathroom due to turbulence and my 4 year old had to pee himself because they wouldn’t unlock it for him.
More space all around is practically essential on long international fights, and Emirates definitely delivers. But food selection and taste was only average. Otherwise, the flight was smooth and the cabin crew service was fine.
Emirates flights always nice. Service rendered by the staff is superb.I am always comfortable in Emirates flights.
Crew members were good. Seats were packed and too tight .
Carry on luggage size for economy passengers significantly smaller than other airlines, so nearly all ecomy passengers had their bags taken and checked.
Had a short layover in Zurich, luggage marked expedite and short layover but still didn’t get luggage when arrived in Split until 3 days later even though husband got his.
On time flight, I requested wheelchair in Zurich , when I arrived they were no where to be found, I had one hour between flights I had to walk with great difficulty.
Far above average. The level of quality and service has really improved and passed most US carriers on this route. Go Edelweiss!
We had issues with upgrading our seats. The flight itself was fine.
Flight was late and crew were unwilling to help with information on connections. Call light had been on for 61 minutes without tesponse.
Kudos to Swiss!! My wife and I thought Swiss was like flying years back: good food service, refreshments, friendly and courteous crew! We look forward to another trip to Europe next year, and it will be a priority to hopefully fly Swiss, thank you! We strongly can say from experience - the treatment (food, drink, entertainment) in service for Economy Class is unmatched!!!
So terrible. They would not rebook me for a flight until 2 days. I had to spend so much money to get my own flight. They were rude and not helpful.
Super friendly crew. Leg space and entertainment system are below average
No towels or tissue and chocolate and mint provided before arrival
Qatar airways from Doha to guangzhau was excellent big bird Boeing 777 more room and smoothly flight, I Love it
Not impressed. Only allowed one carry on on such a long flight.
Suddenly Flight has been change by Qatar and there’s no information is there of us from Bom to Doha and counter person is behaving like Qatar owner next I will not buy Qatar and I will not suggest anyone to fly in Qatar
There’s lots of problem I faced from Bom to Doha that experience was worst I never faced before like this
This is my first and last flight with Qatar because when we go for boarding pass in Delhi airport the team asked for money charging me for hand baggage which is technically including with my ticket so also we get one our temple pics I ask them to checking in but they tell me I have to pay $500 dollars for that additional which is not make sense than I diseased to throw away because I can’t take with us . For carry in beg also I pay some Indian n currency for the guy who help I already pay 6 passengers ticket cost me $8000 so really I’m not happy . PLUS MY 6 checked baggage was damaged I already claim for four beg at airport but now I’m worried about my stuff inside maybe broken too which is more expensive stuff me really bad experience
Just money making business. This was my fourth journey with Qatar Airways, year by year the quality of service getting poor. Food is very cheap. They have some low quality alcohol beverages. They don’t have any brandy or cognac. No toilet around the gate lounge. We have to wait until getting to the flight for use toilet.very long standing for entering into the flight. We can see the old passenger suffering.
Too many boarding protocols. Never experienced with other international flights.
Ultimate customer care humble and excellent service oriented crew , perfect timing maintained by the crew . My profound appreciation.
The 2nd flight from Doha to Mumbai was not of international level expected while booking with Qatar
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.
worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
No bording was given for next trip on same carrier, food was very moderate.
Lost luggage, 2 bags were badly damaged and one of the bags came open.
The line at boarding was not well organized and managed
A couple of minor delays in boarding but very professional and efficient staff.
Sky priority means you get to use the KLM business Lounge.
I was in business class, without the business class amenities. Large seat with lots of legroom, but no TV or bed. Food was okay, but I did enjoy the Turkish red wine.
Excellent service and comfort from the moment you check in. Flight crew is hyper focused on making passengers comfortable and at ease. It’s like a flying hotel!
Was not able to check in online, so had to stand in line for 90 minutes to get a boarding pass, and I had no luggage to check. Why not let people check in in advance on line? Or at a kiosk at the airport?
Boarding did not have a clue what is an EU disability card
I paid for reserved seats but didn't got them at all
Service was superb and the flight experience overall was great
The flight departed on time and the staff was professional.
My mother got sick and dying and i have to change my flight and they charged me $2260 that is redisclose.
Flight canceled and uncanceled. I had already rebooked and so have to pay for both. No one is willing to admit fault
Better attitude training for staff at airport, better training for flight attendants, better food, don’t put us with all the crying babies that cried nonstop for 12 plus hours.
Nairobi (undefined)Kenya
Zurich (ZRH)Switzerland