I’ve had a couple flights this week on United that were delayed by an hour or more
I’ve had a couple flights this week on United that were delayed by an hour or more
I paid $380 for my one-way ticket from California to Minnesota. The fair did not include online check-in. I received instructions from their app to check in at a kiosk. At the kiosk, the boarding pass would not print until an actual person came to verify that I had a personal item and not a carry-on item, On the plane, the person next to me was drunk and allowed to continue to order alcohol. United is garbage I’d rather fly spirit.
The ride was good but no food ot entertainment hence, it was just over an hour flight.
Our seat tv didn’t work All the rest was perfect
Boarding was friendly and quick. While the plane model was older with no live tv, the entertainment was full of movies and tv shows. All food was available. Pilots were very communicative with status of the flight. Flight landed on time.
I was delighted that we were able to get on the 4:40 pm flight rather than our original booking at 6:55 pm!! Other than that, the flight was comfortable and landed early😊
Liked the excellent United crew, the food selection, the comfortable cabin and the excellent movie and tv shows selection. The interface on the screen is also excellent and gives the option to let the crew know to wake you up for meals, or not. I disliked the onboarding experience at the Brussels airport. The process is convoluted and was not explained to any passengers. I also don't understand why thee is an additional security screening when getting off the plane from Africa, when there was none when getting off the plane from the US.
Flight was fine, it was delayed but only 30 minutes, staff were efficient, lady making announcements at LAX was really hard to understand but the rest were great.
Worst and most inattentive in-flight service I've ever had.
The 787 Dreamliner was probably the smoothest aircraft I have ever flown on. Made for a lovely trip
Flight attendant was incredible. Very efficient, friendly and pleasant. Patricia was one of the best I have ever seen. Please give her a big raise!
Food options were limited which is absolutely embarrassing for a Flight of this size The staff did not come around as much and I am not accustomed to such poor service from American Airlines Drinks I believe were limited to soda and water
Smaller, regional aircraft limits amount of overhead luggage space. At least there were jetways at both BNA and PHL. First class food service was minimal with the usual assortment of packaged snacks (nothing creative) and no handiwipes. American tries to turn around aircraft too quickly without enough time to clean the planes. WIFI service did not include TV programming.
Flight delayed 3 times. We were directed to go to a gate across from our gate. The plane wasn't there yet so we had to wait for it to arrive, then deplane everyone and then wait again for the plane to be cleaned. After 45 minuites we were allowed on the plane. The first plane had mechanical issues. The 2nd plane must have had bathroom issues because we did not have any food service whatsoever. No snack or beverage. That made for a long time not to have anything considering that we had just made it to the original gate and we had no time to stop to get food or a drink. Then we didn't want to leave the gate to get food because we wouldn't know how much longer the delay would be. Then the next gate change. Had we been told that the total time would have been aprox 45 min later we would have left to get food and a beverage. We had to wait again for the okay to the pilot to take off so we were on the runway for another 20 min. Overall, we were delayed over 2 hours which felt like 4 hours.
Gossipy flight attendants talked the whole flight about bar hopping and dating.
Baggage claim took too long and priority bags were not delivered first.
The flight was delayed, so connections were missed. While in flight, they helpfully booked on another flight with another airline to the final destination. But failed to provide any information such as it entailed first flying to another country, waiting for several hours, then flying on to the final destination. Luggage is....somewhere. Maybe it will be located, someday.
I rarely vote ‘Excellent’ but this AA flight out of LGA was amazing. On time departure, early arrival, amazing crew, smooth flight, baggage came out quickly. It was the best airport/ flight experience that anyone could ask for/dream of. Highly recommend. I usually fly Delta but American Airlines really stepped up their game.
It was a pleasant temperature when boarding and through the flight. The meal was quite good.
The delay could have been shorter. Rough traveling late at night with an infant and then a delay.
I missed my connecting flight due to long lines at security and immigration. Need improvements
Food quality is deteriorating each time, last year was very good. I avoid the plane food lately.
Been flying on various airlines, all over the world, for 50+ years. The food on Brussels Air was easily the worst I ever endured.
I felt the overall quality of the plane and food service was less than that of their partner airlines, United. An example was wine was served in paper cups in premium economy class. There was no real silverware, napkins or a welcome kit other than a pillow and blanket.
Boarding time was a bit slow causing the flight to not leave right at 5 pm,but other than that it was fine.
I like the frequent mails we get when there is an update. Please keep it up
I have traveled to probably over a hundred locations worldwide, but had only one mixup of airport in Shanghai. Until Iceland and Stockholm. Reykjavik has 2 airports, Stockholm 4 (!). Please indicate clearly when a departure flight is scheduled from an aiport other than the international aiport. That would greatly reduce stress. Thanks
in the front - higher class of business - sitting in the same seat (with one empty in the middle) is not acceptable any more. need the business class to be as we paid for.
More than one hour detail with no explanation and no compensation
my husband's monitor did not work. there was a visibly ill family in my husband's row.
Seats comfortable on economy plus and attendants very helpful. Food was ok. Bathrooms needed servicing.
Iberia subcontracted the flight out to Level (?). I would never fly Iberia/Level ever again. Old planes with no tv’s or wifi. Barely edible food. Small seats. 10/10 don’t recommend.
My luggage never arrived in Miami; still waiting a day later.
My luggage did not get to my Miami destination/home. I am waiting for it 24 hours later.
Flight was delayed by well over an hour. Communication was terrible.
Fast check in, easy to navigate, crew were very good, the plane was delayed due to a previous flight and I found the cleanliness a little lacking but overall it was fine
Iberia personnel on the ground is so rude. I would think twice in the future before booking another Iberia flight
An average flight experience. For our transatlantic portion, they provided a main meal and two snacks. However, the food was not very tasty and the drinks far too small and infrequent for such a long flight. The regrettable part of the flight was that the toilets were extremely filthy. I feel this is unacceptable.
Overall not great . We had a 4 four hour plus delay on returning and communication about the changes was poor . No updates were given on the website or by e-mail . We subsequently missed a connection , were our on a later flight and then missed all public transport for our onward journey home. Needed to hire a car at some expense . One member if staff was rude at the gate
The food is really eco only level. Breakfast was shameful. I am considering to stop flying with Iberia. Business prices are as expensive as other companies with much better service.
I wish the flight attendant was a little bit kinder
I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.
Always a pleasure to deal with United's helpful and knowledgeable staff
I'm Canaadian. I hate Air Canada. I used to give them a pass on their international service. No longer, They suck across the board now! Old planes, exhausted staff bad food and shitty entertainment. Your seats need reupholstered! Start with that...
Our flight to Chicago O'Hare was delayed an hour, causing us to miss our connection to MSP and spend an extra 3 hours at O'Hare so we could board a plane with a damaged door and wait another 45 minutes or so. The crew was great, the food decent, The drinks were great: 2 glasses of a nice South African Shiraz, an ice cold can of Beck's Beer, and Dewar's White Label on the rocks.
terrible. they cancelled the flight 1 day before flying out and just sent an email to inform the same. i had to scramble on my own paying more to find another flight.
NEVER TOOK THIS FLIGHT. LUFTHANSA CANCELED THIS FLIGHT WITHOUT ANY NOTICE. We were rerouted through Chicago on United airlines with a layover of five hours and then on American Airlines to St. Louis. The United club lounge in Chicago is good but there is no shower unlike Bangalore 080 lounge
My baggage has been lost for the last 6 days! The problem originated at LAX with Lufthansa, which was a very big disappointment from LAX to Munich. The flight was delayed over an hour, the overhead bins on the window side are too small for most carryon's, the in-seat video screen were very poor as they would not respond to your touch quickly and would stop and start all over again, the earphone jacks are not like most standard ones, the seats still has wrappers and trash in pockets and on the seats. and there was no USB outlet to charge your phone or other devices. The German reputation for quality is bogus with this airline. BUT the responsibility for delivering my luggage became Air Dolomiti's as they were the last leg of the trip. The baggage area was chaos because several flights arrived at once. I took me over an hour to file a claim, the agent entered my info incorrectly, and the contact numbers for Lost and Found at the airport was never answered. I have never been called by Air Dolomiti or the baggage delivery company. I had to do all the calling. AD's live agents gave me two wrong phone numbers for the baggage company. When I finally got the right one on my third call, OF COURSE, no one answers and I still do not have any information on when my bags should arrive. VERY UNPROFESSIONAL operations by Lufthansa and Air Dolomiti. I will make sure I book any other air carriers on the rest of my flights to Italy this year.
The premium economy seat is one of the most comfortable that I experience. The food is also better than the ones you get in Economy, though the boarding was a missed opportunity, no priority observed, a complete mess.
Very good, the staff was great the service and everything was very good, without delays very comfortable!
Brussels (undefined)Belgium
Guatemala City (GUA)Guatemala