Everything was as you would expect in coach - fine. Flight was close to on time.
Everything was as you would expect in coach - fine. Flight was close to on time.
I missed my plane because there was a lot of people during the migration process. The airline has the chance to care for their clients and they could get the passengers missing in the flight. I lost a day of work and Montfort transportation to go back home and go to the airport again. Unfortunately the airline doesn’t care about that. I use latam at least 4 times a year, so I guess I need to be treat better. In addition, one on my baggages didyarricw to my destination. So frustrated with this trip.
It’s been some time since I saw the plane and the cabin that old and worn out.
Flight was great Customer service was questionable until we found someone at checkin to help us. One young lady took all our passports disappeared for 15 minutes, came back with nothing done, handed to someone else and left for lunch. Very complacent. Baggage was very expensive until we went to the service counter and a separate person helped us. Even with platinum status they wouldn’t allow free bags. We will continue to fly Delta as our preferred carrier but will avoid checking in with Latam. Dr. Armand Radke
Terrible They charged me 157$ for excess baggage even though my bags were within the normally accepted limits Flight was late. Service was poor. The snacks were really bad
We had 2 delayed LATAM flights in our trip. We were only given one coffee for 5 hours delay. Also when we were boarding the crew wanted to charge us for our allowed carry on luggage. I got a bit angry and they finally didn’t charge anything. Not flying with LATAM again.
the flight from Boston to Curitiba was on time actually 30 minutes earlier. latam was not able to unload the luggage for custom checkup in Sao Paulo ii took two and half hours . i missed the flight to Curitiba spend the night in hotel and then flying in the morning to Curitiba
As usual, LATAM tried to rip me off as a Gringo. They ignored the fact that having paid for my assigned seats, I was entitled to one free luggage per person, up to 10kg, and tried to charge me USD40 per item. While they ripped me off by $160 on my outbound flight (4 luggage pieces, which should have been free), I vehemently protested this time around. Note that they only request this from gringos, not from Spanish speakers. LATAM behaves like a racist extortion organization.
Our yoga retreat was cancelled and besides not refunding is, they would not even let us change dates or locations. As a matter of fact they wouldn’t even talk to us and kept referring to the travel agent, who said they couldn’t change anything and it was up to the airline to do so. They passed the buck until it was too late to do anything about it. Avoid Latham and Budget Air for your travel plans.
Cold air blew constantly on my legs almost making me numb.
Do not eat the bagel! Otherwise, good albeit late, breakfast in first. Boarding downgrade only because flight was delayed due to plane change due to undisclosed problem with original aircraft. I did not use entertainment.
The return trip was a customer service disaster. American Airlines needs an overhaul of how they treat their customers.
Crew were attentive and friendly. Flight was smooth and early! I enjoyed the less crowded plane. Thank you!
Terrible. I hate flying with AA. There is always a high level of stress felt when I fly with them.
The food at Admirals Club was really great Pijamas were a nice feature The flight attendant was very nice and great attitude The aa.com does not work well specially internet service Overall a very good flight .
My first flight was delayed so late that I would have missed my connection. I had to cancel the flight and reschedule for the next morning. I took over half an hour to retrieve my luggage. I already paid $30 for checked in luggage for the flight I didn't take. When I checked in for my new flight on app I paid another $30. I went to the kiosk for my luggage tags and was charged $40. (My baggage didn't make it on the connecting flight but was delivered at 10:00 that night.) Later that day I requested a refund of the baggage fees. I received an email stating my refund was complete in the amount of $234.62. I didn't realize that meant my return flight was canceled until I tried to check in at the counter. They had refunded the wrong thing. It costed me $381.10 to book a new flight home. Overall a fiasco. At least my baggage made it home with me.
Closed the doors on 9 people rushing through the airport for the flight with delays all over the AA terminal. Ended up reopening the gate after 10 minutes and stressing the customers who had all sat on the tarmac for 30-40 minutes with bottleneck AA traffic. Discourteous and unprofessional staff at the gate initially. Worse experience with AA ever. Okay on the plane. Pilot was fine through tough weather.
Flight a little late. Entertainment system didn’t work for first hour. Toilets dirty after 2 hours. Is there no one assigned to clean them?
Muy puntual para la salida y la llegada, personal abordo correcto, la comida regular sobre todo el desayuno triste