Pros:The only reason I gave a “good” rating for this flight is because the crew & staff were courteous and patient, given the chaos.
Cons:A lot happened. First system was down in SJC so it delayed boarding. Also passengers without seat assigned (and for some reason there were a lot of us) had to wait until all other passengers boarded before seats were assigned. Then in HNL we had to wait over 30 minutes before baggage came out.