Flight was fine. It took an unusually long time to have baggage delivered to the carousel in ORD.
Flight was fine. It took an unusually long time to have baggage delivered to the carousel in ORD.
American Airlines continues to price it can provide the least comfortable passenger experience in the air. This legacy carrier rivals the budgets for both terrible seats and inadequate amenities. I am a 5’7” woman who is not wider than a coach seat (even on these narrow bodied aircraft). My 3.5 hour flight was terribly uncomfortable because the leg room is inadequate (my knees hit the seat on front of me even when it was not reclined); the seat barely reclines; and the foam padding is worn thin to the extent one can feel the metal supports of the seat. Add to this the fact that the aisle is super narrow, so that the drink cart literally scrapes the arm rest of the aisle seat. It’s basically torture.
The flight was excellent, provided that we had inclement weather. We departed earlier than scheduled and arrived early. There was a little turbulence, but nothing to be worried about.
No meal on a cross country flight? SFO-MiA is pretty much the definition of a coast to coast flight. No meal provided. Sky high wi-fi rates too. Stop nickel and diming your customers.
The flight was 6 hr late and then they blamed it on the weather. All of the other planes were coming and going fine.
Turn on the heat. Flight was way too cold from Arizona to Chicago.
Flight from PHL to PHX arrived 50 minutes early and a gate was available. First class flight attendant Stephanie was very friendly and polite. Sanitizing wipes should be provided with meals in addition to refresher towels.
Plane felt so crowded and tightly packed. The chair itself was not comfortable.
It was wonderful upgrading to first. Plane was so cold thou. Crew was great. Wish there was a food option in first for such a long flight. Doesnt matter the time of day. Chintzy.
Flight a little late. Entertainment system didn’t work for first hour. Toilets dirty after 2 hours. Is there no one assigned to clean them?
First....my trip was from Ft. Myers to Philly (not the other way around). Plane was clean, staff was friendly and flight was efficient with boarding and flight time. Thumbs up all around.
Crew was very professional and friendly. An A for customer service. Had to wait over forty minutes at the carousel each leg for my luggage. After landing in Atlanta it seems they lost our luggage so we had to wait, very tired and hungry. Mothers were on the flight with months old babies sitting in the airport floor waiting. A very bad experience for my first use of the airline. Had it not being for the horrible carousel incident, it would have been pleasant. Comfort was okay, got what I paid for. You have to pay for everything. Looking forward to the cost to use the restroom next.
the landing was terrible. the plane touched down and had take off. the plane flew around and landed a second time.i understand the weather might of been the problem. It was a scary experience and no explanation from the captain.
My flight was cancelled and I am stranded in another state
Desk staff at gate were helpful. Didn't have a plane until after scheduled departure time - no explanation offered while we waited. Seats are uncomfortable - arm rests are metal and uncomfortable in a narrow seat. No food, drinks or entertainment unless purchased. They charge a huge price for carryon luggage. Flight was good.
Miserable. The crew was rude, the flight was delayed 5 hours for mechanical reasons and then “weather” even though other planes were leaving.
Overall good for being my first time flying with spirit
They changed our gate 30 minutes before boarding began. We noticed about 20 people missed their flight due to doors closing early.
Changing flights days after confirming an itenerary and moving a connecting flight to the next day which resulted in the layover extending from 2hrs to 10 hrs was a great inconvienience and burden to passenger
Spirit changed Gates 2 times and departure time once without on time information