Very good, despite we had a delay because of some problems at the airport.
No boarding announcements leading to the usual confusion and people trying to board before their group number.
the planes are not modern there are no phone chargers
As usual, the flight with normal legroom was not very comfortable, but the second flight was much better because we had paid for extra legroom. It was very nice to check our bags without an extra fee.
I liked the friendliness of the crew and comfortable flight. All good.
LOCKED MY BAG WITHOUT CONSENT. Had to have my zippers cut upon arrival in Costa Rica.
Pros: "The crew was very interested on help and attentive with the passengers. But the seat wasn't comfortable. The design of the cushion is not the best to be seating"
Pros: "Nothing. This airline is awful in every way imaginable."
Cons: "We booked tickets to Costa Rica with Copa and they just changed our flights to two days later than the booking. They didn’t even bother to inform us of the change we only found out because we booked through Kayak and they let us know. Apparently Copa expects you to frequently check your booking just in case they’ve changed anything and don’t feel the need to inform their customers of any changes they make. Then we were told we could get a Copa voucher to use for other Copa flights for having to cancel our booking and rebook with another airline as a 48 hour change to our flight made flying with Copa not doable for us. But the website kept telling us we had a voucher that was sent to our email but despite repeated attempts it never came through. And spent hours trying to get through to someone on the phone to sort it out with no success ever getting through. My advice. NEVER EVER FLY WITH COPA."
Pros: "Crew was great. Supportive and friendly. Plane was clean and comfortable."
Pros: "Crew was great. Food was acceptable. Really comfortable flight."
Cons: "Entertainment could have been better. Tvs per seat to wAtch movies what we want"
Not the safest airline to travel with within Venezuela. Tired airplanes, crew is ok
Pros: "For the first time with this airline it take off At the time"
Cons: "The confort in the seats"