Some entertainment and food/snack service would have been nice
Some entertainment and food/snack service would have been nice
1 hour waiting for suitcases to come out traveling in business class and food in business class is a sandwich? Avoid Aeromexico .
Use planes with TVs on flights over 4 hours. The free entertainment was a cheap in between solution for a very long flight that you don't even bother providing meals or decent snacks.
They ocer booked the connecting flight. My bags took a long time to come out, nevertheless I got to the gate in time to board, but they have given my seat to another passenger. They were aware I was connecting from another flight that was a little late, but they did not care. The customer representatives were rude. A horrible experience.
Not sure why JAL partnered with American Airlines because their service is no where near similar. Flight attendants were not friendly and didn’t smile. Food was horrible…
A disaster, I lost my connection due to overcrowding at the Miami airport, having a 3-hour layover and the airline did nothing to reboard me on time and I had to sleep on the floor for 18 hours.
I don’t think the flight attendants are happy. They do not seem to be friendly or welcoming.
No meal on a cross country flight? SFO-MiA is pretty much the definition of a coast to coast flight. No meal provided. Sky high wi-fi rates too. Stop nickel and diming your customers.
Being back games on the in-flight entertainment. Also your flight attendants need a break, raise, or overall attitude adjustment.
Flight to Phoenix was delayed 1 hour and was not weather related. Flight Denver was delayed 2.5 hours and again was not weather related as the plane came from San Francisco.
My overall experience was wonderful. American airlines looked after me very well in all my flights. I'm especially thankful with the way they dealt with my connection Phoenix - Honolulu, in which I had less than 20 mins to board, and the staff were able to get me in, as well as my luggage. A big thanks to them!
Being in business class! Not liking being suggested that blinds should be closed in the day time. I like to look out of the window.