Not a good experience from Lagos was very terrible paying for one extra bag is #403,600 in dollars is $331 which is too high and when get to Ny I don’t receive my bag till 2nd day some of my stuff was damaged am not really happy with Turkish Airlines very poor services.
Not a good experience from Lagos was very terrible paying for one extra bag is #403,600 in dollars is $331 which is too high and when get to Ny I don’t receive my bag till 2nd day some of my stuff was damaged am not really happy with Turkish Airlines very poor services.
3 of us were in the business class. All good except the Flight out of Mumbai is too early. It is at 6:30 am. Reporting is at 4 am. We had to get up at 3 am. US connection has 4-5 hours of layover. It would be nicer to start the India flight late (give more time to sleep at home) and have less layover duration in IST.
for the very long way the flight has to be more confortable it was very dirty the wc was not clean
Just on time arrival and departure would make it great
Paying for reserved seats and never received the seats I paid for !! Just fake and a surprise out of their " box "
On line check in needs a lot of improvement. I tried and gave up.
They use a smaller international plane and quarters are tighter, space smaller, and the flight is still 12 hours, then fight attendants are ruff, food is bad, cherry juice spilled by flight attendant and she comes back to ask why have we not changed yet could it be we didn’t have any clothes to change into and seat is all wet and we had to sit there for 12 hours
Better attitude training for staff at airport, better training for flight attendants, better food, don’t put us with all the crying babies that cried nonstop for 12 plus hours.
Everything was great Turkish airlines should show the same attention to international flights.
not enough room not comfortable but no charge for one checked bag and one carryon personal item
Flight was delayed 2.5 hours - a big deal on an overnight when you plan to sleep.
The crew was doing their best on an old plane needing updating. Chairs that creaked and wouldn’t stay in position. My tray table was unusable as was on-board entertainment due the audio needing usb earphones (that were not provided). Prior to boarding in Toronto and despite being scheduled for a wheelchair and assistance, we were dropped off by clubcar without a wheelchair which I found myself by a gate. Due to no boarding gate assigned at that time we waited and when it was, it subsequently was moved from 64 to 95. No help could be found so I pushed my husband’s chair to that furthest gate in the airport at the highest speed possible for a 73 year old. And by that I mean I ran. It was a very stressful experience.
Easy boarding in group 2. Landed 1/2 hr early. Delicious cookie snack.
There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.
By in large it was a good experience. The flight crew was great and that's the most important to me. Boarding was fine.
Every experience was good except for the lack of comfort in those economy seats. I never had knee pain until that flight. Those seats are uncomfortable.
The lady who gave me my boarding pass for check in was extremely rude.
United domestic flight was better than international flight. There was no switch to control Ac In international united flight. Food was also average, Air canada food was much better than united.
Food was really good. Chicken curry delicious. Great service. Had 3 seats, what a pleasure. What about a healthier desert option on the dinner? Yogurt, fruit? Thankyou
Crew was nice and helped. But they placed my checkin suitcase on the wrong airplane so I didn’t have my CPAP machine to use for 1 night. The United attendant at HNL informed me that it’s on the next flight from SFO to HNL and ETA is 8:18PM and that they will deliver it tonight. At 9:30 PM, I saw conflicting reports , one saying it’s on the way from the airport and the other saying it’ll be delivered after 6:45 am tomorrow. So I called UA Zbaggage Resolution Center and the agent says it’ll be delivered tomorrow by nighttime At latest.