Old cabine without flat bed in business for a 12 hour flight is not acceptable
Old cabine without flat bed in business for a 12 hour flight is not acceptable
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
Good aorcraft 777 but Worst food ever Breakfast was a bû’with matonnaise… Staff was nice but invisible most of the flight
worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me
No bording was given for next trip on same carrier, food was very moderate.
No birding was given for next trip on same carrier, food was very moderate.
We transited through Chad and what was supposed to be a 1hr 20 minutes transit time lasted over 4hrs. We didn't get regular updates until we complained. After a 10hr flight from Paris no form of refreshment given and finally arrived Abuja over 6hrs later and none of my bags came
Lost luggage, 2 bags were badly damaged and one of the bags came open.
The line at boarding was not well organized and managed
Friendly cabin crew and the flight was on time. Would recommend toanyone
Horrible. Boarding was terrible. For a huge airplane, we needed to be transported to the plane. The boarding area was overcrowded and frantic. .The seats were so uncomfortable. The food was fine.
Nothing really was great as such. Seen other no name airlines perform better.
Was not able to check in online, so had to stand in line for 90 minutes to get a boarding pass, and I had no luggage to check. Why not let people check in in advance on line? Or at a kiosk at the airport?
There was a Turkish Airlines employee sitting in front of us, we noticed from her conversations we witnessed with the cabin crew and the fact that she boarded business class. She was sat in 16A. Firstly she was talking loudly the majority of the flight with two other men, one of which was leaning over the seat in front of her. This was disturbing as they were talking loudly and we were not able to sleep. The 12 hour long flight turned into a nightmare, even the noise cancellation didn’t work for their chatter. Secondly she requested extra meals from the crew for her male friends. We believe the meals came from business class. They also took their e-cigarettes out and were caught the cabin crew, but no further action was taken. Sitting in economy and seeing this is extremely disheartening. Next time I will book Emirites, I don’t think their staff would be allowed to behave like this.
Okay experience, seats had a very poor legroom and width. Very uncomfortable for long journeys.
for the very long way the flight has to be more confortable it was very dirty the wc was not clean
Great ground-check in crew. Pleasant flight attendant crew. Very short flight
Just on time arrival and departure would make it great
Service was superb and the flight experience overall was great
Energetic crew - flight full of swiftied going to Taylor's opening show in Paris! Long lines for bathroom made out kind of suck though
The plane was dirty and the in seat air wasn't blowing as planes usually do.
The ride was good but no food ot entertainment hence, it was just over an hour flight.
The Polaris experience is top notch. From departure lounge to arrival lounge. Everything was top notch. One of the best first class experience
Flight was delayed by 3 hours. The pilot made up 1 hour during the flight, but that made the wait at the airport 5 hours once you factor getting there 2 hours early.
Good. The wife was not working but then it got resolved.
my seat got changed twice after checking on then boarding it had been given to a family so by the time they found a seat for me no overhead storage left. i ended up losing my Sony Headphones case because i could even access underthe seat in front of my when deplaning.
The plane was delayed coming in and on the tarmac. I was coming from another flight so it made for a very long day. The stewardess kept trying to slam the overhead bins closed and I was worried that she had damaged my new luggage. They ran out of snacks and lccdsddd me a hummus box which was nice. It took them a very long time to pick up the garbage so I could not go to the washroom and had little time. To prepare for disbarment. The TV system was hard to control from the armrest and picture wasn’t clear. The crew did apologize several times for the lateness. It took the Denver airport an unusually long time to de-ice the plane.
Paid WiFi was only available for a few minutes. Avoid at all costs.
Another late flight from United. We never got the exact reason why. When we got on the plane, the staff seemed to spend a very long time just milling around in the front of the plane. I also never figured out why the door to the cockpit was open for so long prior to leaving. All in all just a poor performance again from United. There is a reason we did not choose United for the international legs of this recent trip, overall dissatisfaction.
I paid for premium economy but BA oversold the seats and we ended up being downgraded. Not acceptable given how much we paid for the flight. We were also separated to 2 different areas so not only did we not get the service we paid for, we didn’t even get to sit together. I’m not happy at this treatment by BA because of corporate greed.
Original flight was cancelled - After waiting 2 hours for new take-off times. Then had to stand in line for 3 hours, ending at 2:30 am - to be told, " No hotel rooms anywhere in Dallas". No way for me to get any rest at DFW at that time of night.
Thankful for 2-4-2 economy seating. Food was ok. Free beer & wine in economy was nice. Served hot dinner, mud- flight snack and pre-arrival ham sandwich. Seat with pillow & blanket. Reasonable movie options. Overall, a good experience. IBERIA APP is terrible terrible terrible.... needs to get upgraded to equivalent of TAP Airlines App. No option to bid or request an upgrade. Very disappointing.
Improve food options. Do not charge so much for checked bags. As some who paid 990 EUR fir the round trip international flight it is horrendous to pay another 140 for 1 checked bag.
I liked the friendly crew and desk staff, all very helpful. I was surprised and a little annoyed on my outbound flight from LGW to MCO as I had prepaid and booked my seat, which was all correct at check in on my boarding pass. when I got on the plane someone was in my seat ! I was moved to another seat. The food choice is quite limited and I feel that an option of a muffin for breakfast snack would be welcomed, not everyone wants egg or bacon wrap. The choice of entertainment is good, plenty to keep you busy on a long haul flight. I liked the option offered to have the cabin bag checked into the hold, it saved me as an older, lone traveller lifting my case into the overhead locker or finding there was no space.
Boarding process was chaotic and disorganized. The plane needs updating in the interior. Things are broken, worn out, and dated
I like the team but I don't like the food you provided with money. I want free food and free water.
I would not fly with BA again. Packed in like sardines, constant request to turn down air conditioning due to freezing cold for hours and the food was pretty to look at but tasteless!
All corners have been cut and it’s a cheap experience that no longer is distinguished from most other cheap airlines
Rude security cunts. However the lady that issued my boarding ticket when I was flying back from New York was lovely & helpful!!
Very BAD crew service They ignore at all any call for service . Very rude from the check in process to all the tripularion members in the fight .
Extremely efficient and incredibly friendly staff. Very organized to board and to de-plane. They were all very attentive during the flight.
The flight, the staff and the airplane were all fantastic. I highly recommend.
Boarding, crew and flight were very smooth and efficient. It was a bit difficult to understand the announcements on board, but it is a minor thing. What was quite bad was the very long time it took to retrieve the luggage at the Frankfurt airport.
Service on plane was appalling. Cabin crew did not want to help with anything. Window darkening screen did not work so we had to sit in the sun for a few hours until it went down. TV screen did not work and cabin crew just shrugged their shoulders and did not care. We waited for over 2 hours for headphones so we could try watch one screen between 2 people. We had to go to back of plane to request basic water as crew never responded to call request. Will be letting many others know to warn them off ever using Air Europa. Total disaster of their own making
Terrible app. Working off paper stickies for seat reservations doesn’t work anymore.
Impossible to check in via the App. Kept on getting emails offering upgrade. When followed through not available. Wasn't any food anyway.
I like Air Europa in the way you make passengers feel important, well attended the whole trip.!It was first time in your company and hope I can repeat this experience many more times!
Place above head to place the rucksack in is smaller than in other planes, so it needed to be located under the front seat.
Onboarding process and crew was excellent and efficient, Information display was great. Keep on the good work and same standard. Nothing to change.
Panama City (undefined)Panama
Tel Aviv (TLV)Israel