We had issues with upgrading our seats. The flight itself was fine.
We had issues with upgrading our seats. The flight itself was fine.
Horrible experience. They "GAME" with seats they decided to play where you can`t select or get seat during check-in without paying and then forcing you to stay long line at the Customer Service at the gate to get a boarding ticket with seat assigned is pathetic. Will never fly with United again!
Everything from the price to online checkin and the flight being on time to the crew and food was very good. The comfort level is fine--the seats are very close to each other in Economy. But I guess you get what you pay for.
I guess just the food, but besides, amazing experience flying with swiss
The Zurich airport is a disaster with to small trains running between the terminals, the trains was overfilled (not good in Corona times). It was no directions in the airport with proper lines so you did not know if you ere standing in the right line. They checked your passport 3 times in the airport = a lot of standing in line. Service on the plane could be a lot better, The cabin crew could have offer more to drink (water, coffee, tea), the food sucked.
I was pleasantly surprised with the whole experience. Thank you
Wheelchair was the excellent service. I didn’t have any food or used entertainment. Overall for my trip experience was excellent. Thank you very much and keep up good work. Best regards
Like the blanket. Food wasn’t good and boarding was a mess
Swiss Air rerouted me at the last minute and lost my luggage. At this time they still have not been able to locate it.
We had to move to terminal 5 for the next part of our trip. Very un-organized and difficult.
Only chicken as a meat dish through out the flight
Movie selection was ok, but could be better. Would like to see greater selection of newer movies.
Don’t use them on the IST-isb route, horrible service
It was a nightmare. I booked business class ticket from Ediburgh to Beirut via Istanbul to attend a funeral. I had a wonderful experience flying to Istanbul from Edinburgh. Then I could not get a boarding pass issued to Beirut. It seems that although they booked me and I had a reservation number, I had no seat allocated and the flight was full. I was asked to go from one desk to another and made to wait for 2 hours. I missed my flight as I did not have a seat assigned and it was full. The only option was to put me on the next flight, 6 hours later, for a fee of over $400. They said that was the best they can do to 'help me' and to 'take it or leave it'. Well, I was not about to be bullied; I stood my ground. I booked and paid premium for the journey, which was confirmed. The eventually accepted to not charge me extra and i waited a total of over 8 hours in the airport with no compensation. On top of my grief with the risk of missing the funeral service, I had to put up with their indifference and condescending attitude. They spoke about me in Turkish thinking I would not understand (I hold a British passport) in front of me. When they eventually handed my passport and boarding pass back to me, I showed them I was born in Istanbul and that I understood everything and said a condescending 'thank you' back to them in Turkish. You should have seen their faces. I said that consumers have rights and it is a shame that Turkish Airlines does not have good customer service to at least acknowledge and apologize for errors committed by the airline. Blaming the me, the client, for such an error and placing unreasonable ultimatums, rudeness and dismissiveness to be rid of me, particularly when I was vulnerable and visibly grieving was really shocking... The airline taints the city of Istanbul and the people of Türkiye. Such a shame.
Was not able to check in online, so had to stand in line for 90 minutes to get a boarding pass, and I had no luggage to check. Why not let people check in in advance on line? Or at a kiosk at the airport?
the worst experience we had. they put connection label to our luggages with mistake and we had to wait for 5 hours to pick them up
Sadly, the plane was extremely old and uncomfortable. The entertainment system broke down completely. We couldn't even charge our phones. The seats were also very uncomfortable, with a very slim seat cushion. It must be the result of having 9 seats where there used to be 8.
Friendly crew. Computer systems had trouble keeping my Star Alliance status linked to my reservation. Inflight Wi-Fi was slow and expensive. No standard power outlet, but medium-power USB-C port slowly charged my laptop. No option to buy whisky in economy.
Pathetic flight. No inflight entertainment and seats were very cramped
Istanbul to Miami Sector the plane was nice and clean except for no WiFi during the entire flight. The flight from Karachi to Istanbul was another story .The sad part is we paid for business class to be comfortable. The foot rest didn’t work. The flight attendant had to push the seat to put to recline position and/or put it back. This was not only for me but for other passengers in business class. The tray table would not come out so had to get help from the passenger sitting next to me. I understand that they may have to use old planes but Turkish Airlines have to make sure that the things are functional especially the duration of flight is six hours and they are charging a lot of money. It seemed that i was flying a domestic sector instead of an international flight.
Boarding was terrible. My wife uses a wheel chair and she was in an incredibly hot closed metal cargo box for close to 20 minutes before getting on board
Nothing beats ANA customer service on my opinion. Maybe because of their Japanese culture (and food). Arigatō
Very nice staff , good in-flight entertainment and food/snacks. Our luggage didn’t make it on the way there, but picking up luggage at the airport was a straightforward process.
I liked everything about the flight. The service was excellent!
EWR terminal C United Club is great. Flight and everything else mediocre
For a 22 minute flight all you expect is for it to be safe and comfortable
Very uncomfortable seats and seat backs, and I am only 5’9”. Delayed due to crew issues, spent a long time with no ventilation. Teeny overhead bins. Wifi worked well. Arrived safely.
More storage space and leg room, but all-in-all a wonderful experience.
one hour to board connecting flight from frankfurt trying to beat the far Z gate and with immigration of USA ppus waited for delayed boarding in gare for an hour and fly half gour late worst transit im frankfurt this airlines are for profit passengers are victim of dysfunctional airline frankfurt so crowded restroom are too small
The plane was delayed coming in and on the tarmac. I was coming from another flight so it made for a very long day. The stewardess kept trying to slam the overhead bins closed and I was worried that she had damaged my new luggage. They ran out of snacks and lccdsddd me a hummus box which was nice. It took them a very long time to pick up the garbage so I could not go to the washroom and had little time. To prepare for disbarment. The TV system was hard to control from the armrest and picture wasn’t clear. The crew did apologize several times for the lateness. It took the Denver airport an unusually long time to de-ice the plane.
Iberia subcontracted the flight out to Level (?). I would never fly Iberia/Level ever again. Old planes with no tv’s or wifi. Barely edible food. Small seats. 10/10 don’t recommend.
Good food, prompt and timely flight, good on-board personnel
I paid for premium economy but BA oversold the seats and we ended up being downgraded. Not acceptable given how much we paid for the flight. We were also separated to 2 different areas so not only did we not get the service we paid for, we didn’t even get to sit together. I’m not happy at this treatment by BA because of corporate greed.
Flight was an Iberia Flight on Level but seemed to be outsourced to a 3rd airline - Wamos. Seating pattern was different than when booked, we waited on the JETBRIDGE for 45 minutes to board, food was terrible. Movie options were limited to about 20 and very old, TV shows was limited to about 15 and equally as old. Staff was fine but definitely the "b-team". Landed about 60 minutes early and waited on the runway for 45 minutes - despite that Logan Airport in Boston recently added new gates. Mediocre experience at best.
I liked the friendly crew and desk staff, all very helpful. I was surprised and a little annoyed on my outbound flight from LGW to MCO as I had prepaid and booked my seat, which was all correct at check in on my boarding pass. when I got on the plane someone was in my seat ! I was moved to another seat. The food choice is quite limited and I feel that an option of a muffin for breakfast snack would be welcomed, not everyone wants egg or bacon wrap. The choice of entertainment is good, plenty to keep you busy on a long haul flight. I liked the option offered to have the cabin bag checked into the hold, it saved me as an older, lone traveller lifting my case into the overhead locker or finding there was no space.
My luggage never arrived in Miami; still waiting a day later.
good service from crew. Before the would have an option between cookies or nuts as snacks.. Now, there are only cookies. too bad. People who can not have sugar don't have a choice.
As with every airline the seats are not built for tall people.
I like the team but I don't like the food you provided with money. I want free food and free water.
Iberia personnel on the ground is so rude. I would think twice in the future before booking another Iberia flight
Everything was great. I really like how they had their safety film set up showing you the beauty of the country.
This is not a Business Class equipped airplane and even the crew apologize before take over BUT BUT Air Canada charged full business class fare
Flight was delayed, I had to put my luggage all the way in the back! They served only a beverage no snack on the way in Air Canada, definitely not a good first impression.
Flight was delayed, jeopardizing the following connections. Food was terrible. Crew was great.
This is not really an Air Canada item, but the PA system un the Cancun airport is very poor. Any passenger announcements or changes were basically inaudible.
The crew could have been more gentle passing thru the isles rather than violently hitting/bumping into isle-side seats. They were always running through the isle.
I never booked this flight. Someone else did as fraud
The food on Rouge is mediocre at best. The inflight entertainment did not work for me. I am technically oriented so there must have been an issue with the Rouge wifi network. I used my phone and downloaded content.
Fruit and cheese platter was dubious quality. The edges of the cheese pieces were dried, plastic looking. Old.
Flight delayed two and a half hours from Toronto to Calgary Philadelphia to Toronto we were listed as standbys !!! Very concerning
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