We ended up with seats in the very back. So they did not recline. Have no idea why, we reserved and checked in very early. The isles were very narrow and the seats had very little leg room. But they did give us water, and a snack.
We ended up with seats in the very back. So they did not recline. Have no idea why, we reserved and checked in very early. The isles were very narrow and the seats had very little leg room. But they did give us water, and a snack.
I feel like they have upgraded the app since I last flew United and I found it to be super helpful. I had stopped flying United unless absolutely necessary and my experience on this trip indicates they have been working hard to improve their services.
delay several times and wait extra long to board. no entertainment service because there are problem for some rows. always encounter some delays for the last flight of the day.
Delayed a day due to snow storm. Was upgraded. That kind of made up for significant delays from FLL to COS with no compensation or acknowledgement.
More storage space and leg room, but all-in-all a wonderful experience.
Paid WiFi was only available for a few minutes. Avoid at all costs.
My experience is based on one crew member. I had found my seat and sat down but there was a gentleman to claimed to the flight attendant I was in his seat. She then came to me and curtly said, "I need your ticket!" No hi, no excuse me may I see your boarding pass? NOTHING! I was taken aback by her attitude and she repeated herself, "your ticket?!?!" I calmly responded with ok, here you go. Only to discover the gentleman was looking at the wrong boarding pass. She gave me back my ticket with no apology. She then was curt with another man who was putting his coat in the overhead bin, already helped by another flight attendant who said it was fine. She realizes it's ok and then asks him if he drinks. The look on the man's face was priceless. She said she was going to comp him drinks. He gets offered a comp drink for a coat as well as an apology, and I got no apology.
The staff was so kind and very helpful. I had to use handicap wheelchair services and was so thankful for how well they treated me during my whole trip. Thank you so much. Jessie took time to explain his service and what part he played and how others was going to be available to help. The flight attendants was so helpful in helping me get to my seat. Made me want to plan my next trip with United Airlines. I usually use Delta.
There was a 6 hr delay and they kept saying we would board soon, keeping us close the gate... I could have relaxed someplace instead of hovering around the gate.
Tired of being nickel and dimed for every little thing, especially carry-on luggage.
Iberia subcontracted the flight out to Level (?). I would never fly Iberia/Level ever again. Old planes with no tv’s or wifi. Barely edible food. Small seats. 10/10 don’t recommend.
Good food, prompt and timely flight, good on-board personnel
Flight was an Iberia Flight on Level but seemed to be outsourced to a 3rd airline - Wamos. Seating pattern was different than when booked, we waited on the JETBRIDGE for 45 minutes to board, food was terrible. Movie options were limited to about 20 and very old, TV shows was limited to about 15 and equally as old. Staff was fine but definitely the "b-team". Landed about 60 minutes early and waited on the runway for 45 minutes - despite that Logan Airport in Boston recently added new gates. Mediocre experience at best.
My luggage never arrived in Miami; still waiting a day later.
Service and food are good. However, main cabin with the extra cost one pays could be better. I don't see any difference with the rest of the seats in the regular category. The seats are too close to the ones in front. For short flights it is Ok, but for long ones there should be more space.
I like the team but I don't like the food you provided with money. I want free food and free water.
An average flight experience. For our transatlantic portion, they provided a main meal and two snacks. However, the food was not very tasty and the drinks far too small and infrequent for such a long flight. The regrettable part of the flight was that the toilets were extremely filthy. I feel this is unacceptable.
Pros: they tried to accommodate bc they forgot my gluten free meal Negatives: The flight was freeeeeezing Iberia didn’t communicate my gluten free meal
This flight was a code share for both Iberia and American Airlines and run by what I assume is a charter company Level. It was difficult if not impossible to get a seat assigned, check bags or use any customer service functions. I would skip it!
Appalling! The flight was delayed by 3.5 hours and the American Airlines staff at the airport where nit very helpful. Once boarded, the flight crew were unhelpful, the food was poor and the aircraft was tatty.