Pros:Car was fine and what we needed.
Cons:Although I requested pick-up/drop-off at airport, sometime during the process I apparently was offered an alternative site which I must have chosen because when we went to pick up the car, I was told that the reservation was a 30 min drive away. Of course we could have rented on site for an additional $300 for the week. Then, after taking the $60 van ride to the pick up lot & standing in line for an hour because the computers were down, we were told that they didn't have any child seats on site. You've got to be kidding, I said. Well, you can call yourself & see if any of the other sites (including the airport) have them & go & pick it up yourself, I was told & reiterated by the Hertz representative when I called the main number. (And what were we supposed to do with our child?!) We went to the nearby Target & purchased a seat. This is the worst experience I've ever had with pick-up.