Cons:The shuttle bus didn’t come to the airport as advertised - I had to find the offfice phone number and ask them to pick us up. Wasted an hour on that. When finally got to their office, which was in the middle of nowhere, the guy told me I won’t get the Audi A4 class car (as booked), but Ford Focus class car for the same price. He said that if I don’t like it, he doesn’t care and I should complain to kayak because it’s not his problem. Knowing it was middle of nowhere and already wasted too much time on whole rental process, I was forced to accept that outrageous offer. After all, I didn’t really know whose fault it was - Kayak’s or Thrifty’s or somebody else’s. What I care for is that I didn’t get the type of car I booked in advance and didn’t get any discount for that, didn’t even know who to really complain to. After all, the same guy did a car conditition check up with me, to write down where are any damages. He made it very clear I will be charged for any additional damages, even minor. Even though this is normal, he did it in such a way, that for the next 10 days I was stressed for any scratches that I will be charged heavily for them. After all nothing like this happened (maybe because it was somebody else receiving the car), but whole pleasure of rental was gone anyway. Highly NOT recommended. The service is poor and you simply not get what you paid for. I should get compensated, but I just want to forget about this place. Will never use Thrifty or Kayak again and will recommend not to do this to all my friends.