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I didn’t know that food needed to be ordered ahead. Please include this in the reservation information. Overall, very good experience.

Ground staff at LAX was very helpful. The Alaska lounge food and service is better than most airport lounges. I think the Staff are well trained polite and actually seem happy to work there. Great service Thanks 🙏 Jjk

The flight was very very delayed and arrived much later than planned. There was no communication about why or when our arrival would be. I would expect better and open communication about the flight but there was none. Also just pretzels? How disappointing.

Great flight. No problems. Everett Airport was so easy to get into and out of. Great alternative to SeaTac. Alaska was excellent!

Boarded the plain and had to wait 1 hour for crew Captain to arrive from another flight

All parts were excellent, especially staff at bag tag printing and inflight crew. Just the normal differences from past air travel could be improved but we’ve learned to accept those—cramped seats, minimal food/beverage, etc.

Better organizing of entry and exit onto the plane regarding all of the baggage people haul on. There should be a better system so those with no baggage can get in and out more quickly. The baggage haul-on situation is absurd.

The WIFI didn't work well enough to get through even 5 minutes of a movie I had selected (it just kept pausing and spinning), and I just gave up and read a book. The selection of movies was a little sparse though, so reading wasn't that bad of an option. This was an older 737-800, with undersized overhead bins -- but it doesn't make sense to me that we are told to slide our bags in with the wheels facing us (most people ignore that and put the handles facing us). This makes it more difficult to remove the bags (no handle). The flight went well, and the fruit/cheese platter I pre-ordered was good -- although it is a little annoying to have to pre-order for this (but I suppose it saves time). When I pre-order it automatically gets charged to my personal credit card (Alaska VISA), when I'd prefer to use my corporate card for that on business trips.

It was our baby’s first flight and everything went perfect. The flight attendant gave him his first set of wings and we were smooth flying from there.

I appreciated the ability to choose between multiple flights both into and out of Portland from Burbank on the same day, so we were able to attend an event and return without spending the night. I am unable to appreciate what Alaska Air calls "streamlining" the checkin/boarding process at Burbank Airport. If you have a smartphone and the Alaska Air app, it is probably fine, but removing the option of using onsite kiosks to print boarding passes does not meet my definition of "streamlined". I also found it challenging that both Portland and Burbank airports required the plane to sit on the runway for some time due to lack of an open gate at which to disembark. It would not be so bad if we could at least remove our seat belts and move a little bit while we waited, but that is not an option. I honestly don't know whether this is because of how Alaska Air operates, or just the circumstances of the particular day and airports we were using, but I normally do not experience these kinds of delays to reach a gate using Southwest Air.