$602 Find cheap flights from El Paso to Tokyo Narita Airport

Overall mediocre-good, with the service on the flight operated by American Airlines being subpar and not the kind and standard you’d get from a Japan Airlines crew. The majority of the stewards on AA were not as gentle and friendly as those from Japan Airlines. Japan Airlines were more attentive to detail and your flight experience. AA was more interested in completing their tasks.

Very pleasant, look forward to flying with JAL again if the price is right.

I was feeling very comfortable throughout the flight. I got more leg room than I expected from a Y class seat. But the food was a little disappointing.

The food was not that good. I liked the miso, green tea, and ice cream. I wasn’t able to put my carry on bag under the seat in front of me. The flight was smooth. Please expand your choices of movies especially the new ones. I can’t choose any of those films. They’re old.

I like the braised beef., miso soup,, and green tea. Very little choices of hollywood movies. The PA announcement in English was not very clear and very soft. I could hardly hear.

More updated movies & Chinese movies. The food sometimes overcooked. Prefer to have more neat snacks in between than just choose from the menu. Please change the menu every now and then. This is my second time flying within one year and the menu didn’t change at all!

Food is lagging. Very poor choice. Like vending machine fast food.

Please change the menu more often. The beef is not tender, more choice in ice cream flavor. Dessert is not good too.

Again I paid for an upgrade on my credit card didn’t get it need a refund. . American I not good at gettin in contact for refunds.

l enjoyed the variety of good and drink choices. The flight attendants were very quick and efficient to our needs.

Everything was pretty good except for food. They need to improve on it compared to other airlines.

My seat was broken. WiFi didn’t work. Gate crew at HOU were rude and condescending. Treated all the passengers badly. Bad experience, United.

Food wasn’t very good, old business seating configuration on an old A340

Not a fan of the diagonal partially enclosed business class seats or how they have to be converted to beds manually by crew. I prefer more isolation and user control for switching to lie flat.

This flight was delayed multiple times and eventually canceled around 2-3ish. Original take off time was around 10:30am. By 3, there were no other options out of Houston, so stuck in Houston for from 3pm - 11am the next day.

The plane was dirty and the in seat air wasn't blowing as planes usually do.

There was a group of school age passengers that were very loud and unruly with their chaperones were no where to be found.

Nothing beats ANA customer service on my opinion. Maybe because of their Japanese culture (and food). Arigatō

On time every leg of the journey and exceptional staff at counter, gate, and on board. I haven’t travelled in US for a long time and was genuinely surprised how pleasant this was.

The delays (5 hrs) were a comedy of errors, and the multiple safety issues encountered were very concerning.

This flight was canceled and delayed several times without explanation. The plane was freezing cold and no wifi for messaging. Getting off the plane was terribly unorganized and felt like it took forever….

Nothing, terrible travel experience due to weather and maintenance delays and was left stranded in Austin.

Experience was bad. 3.5 hour delay for a 2.5 hour trip. There was no r Transparency about the reason for the delay and it was done 30 mins at a time.

Everything was great except for the wifi was junk. Crew was super friendly and helpful

The flight was short. However, my bag was delayed and was put on another flight.

Left from gate 30 minutes before flight. Never been late to a flight ever. It says 15 minutes before explicitly on the ticket.

Flight was cancelled had to move to another gate late again no internet paid for the month and never can use it waste of money

Flight delayed over an over all day until it cancelled at 1:30am. Would not repeatedly delay that late. Offer hotel rooms and rebook early. Very difficult for families with small children

Not sure why JAL partnered with American Airlines because their service is no where near similar. Flight attendants were not friendly and didn’t smile. Food was horrible…

Missed the flight because of them and up geting a rental car

You get what you pay for and nothing more. Wanted a cheap flight and that’s exactly what I got, though it’s human nature to wanting to feel like you got a good deal as well. There was none of that here. I was cheap and they were too. Got to my destination safely and that’s all that really matters.

Nice service. I wish it could provide hot water on the flight.

internet didn't work. No offer of drinks or snacks.

Flight was seamless. Free wifi helped pass the time. Food was okay, just make sure you pre order or pick something up from the airport

Internet connection very poor, means you can not even order items through their own shop.

Paid for business class lay flat seat. Significantly less comfortable than other carriers. No built in entertainment or WiFi. I barely saw flight attendants at all and they wanted to charge me for a bottle of water if i wanted more than what came with the meal (that i also paid extra for). Essentially you’re just paying for a slightly more comfortable seat than the rest of the plane and nothing else

Een prijsvechter, dus dat moet je ook verwachten. Voor alles moet je betalen. We hebben vooraf een maaltijd en een amenitiesset besteld. Die kregen we netjes uitgereikt aan boord. Het is BYOD voor het amusement tijdens de vlucht en dit werkte uitstekend. Geen trage wifi, helemaal niet. Alles kost geld, zelfs een flesje water. Misschien op langere vluchten wel gratis water, thee, koffie. Maar daarentegen mag je na de security je lege drinkflessen gewoon vullen en mee aan boord nemen

Wifi could have been better. Arrived 55 mins earlier than scheduled :)

Best part are two crying babies throughout the whole 11 hour trip

Clean and comfortable cabin. Friendly on board service. No vegetarian food options and movie options were very limited. Internet was very slow