The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
Did not find the wheelchair that supposed to assist and went to a long queue for transit security chk which was very slow and boarding desk wanted to close counter although that they knew that I am minutes away because of their mistake of not providing the wheelchair.
They charge me for luggage which is was included on the ticket
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
Good aorcraft 777 but Worst food ever Breakfast was a bû’with matonnaise… Staff was nice but invisible most of the flight
Business class in the second leg - CDG-EVN was a disaster.
Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.
No bording was given for next trip on same carrier, food was very moderate.
Other than a delay that had nothing to do with the staff, it was a very pleasant experience.
Bathrooms weren’t too clean. Onboard entertainment was light. Other than that everything was great. Food, service, comfort and crew. Although it was hard to understand the crew announcements.
Much better, not their fault but my plane was so delayed causing me to have to take this airline rather than my earlier connecting flight
This was my first time flying SAS and used them for 4 flights. The crews, flight and communication was outstanding. I flew premium economy and was extremely impressed by their SAS lounges. I will 100% ise SAS again. Everyone was so pleasant!
I upgraded to economy plus and it’s so worth the price. The crew is exceptional and the food is pretty decent. I would definitely fly with them again.
I had economy plus and it’s definitely worth the price. The seats are so comfortable, so much space, great large TV screens, and you get fed often. Really decent food (although other fish was overcooked.) They do need better movie choices. The crew is the best. Super friendly and accommodating. So much better than most American run Airlines.
I paid for wifi and it worked about a total of 5 min. Feel ripped off
Overall, this flight team did a fantastic job. They came often with the water, coffee and tea. There was no meal choice in coach, but the lasagna lunch was decent. The sandwich snack just before landing was tasty. The baggage bins were large, so no trouble holding carry on luggage.
Good friendly service and food - The seats in business class are old, too hard and not very comfortable.
Best airline to travel on a budget- really like their reasonably priced access to the SAS lounges where available.
There were delays on both ends. It made it less than excellent. This plane was great though
Fight crew was not very attentive and the bastions were gross!
Our flight was great we left Kona earlier and got into LAX almost an 1hour earlier as well. LAX AA is in repair so to get out and found our bus to get pick up was a bit confusing.
amazing! they were so kind and allowed us to sit on empty seats so we could stretch our legs and sleep good. Food is amazing as well plus dessert in the middle of the flight!
5 hour flight - full flight - not enough room to use my computer - slightly delayed - Admirals club was excellent quality food, drink made up for flight seating. No food offerred on flight, you ahd to prebook.
We experience delays on departure and connecting flights resulting in 14 hour to our next departure. We were accommodated with a night's stay but was only provided a 12 dollar meals accommodation. The airlines rules state.at least 50 dollars. In any case, it can not make up for the whole day missed on our vacation in Sydney Australia.
I can say I will not be taking this airline again any time soon. Seat were uncomfortable and too tight. Lack of chair screen and little overhead space.
American Airlines canceled the flight twice and was unable to facilitate a change of city for us after our travel plans became affected. We lost alot of money due to this and it seems like the airline was trying their best not to facilitate this. Mind you, I am a very loyal member.
Poor availability of food. Cold cabin temperature. Extremely long waiting time for a flight attendant to respond to a call button signal.
2.5h delay due to unruly passenger in first class. Had to be removed from the flight. No food unless pre ordered. Didn't know we would need it because of delay.
Will try to not fly with them again. Delays because of weather but got redirected to an airport where I could not make connection.
Staff didn’t care in business class. Closed the door on my mom while she was on the jetbridge and flight attendant told me she would make it from the connecting flight. They lied. My luggage was damaged on arrival. No success in filing damage claim.
Crew was super rude in business class. Not friendly or helpful. Luggage was damaged and was told to file with United and that was unsuccessful.
The connection at Frankfurt was chaotic and nearly missed the flight to Atlanta. They made was wait for busses to transfer and it took ages
There was a screaming child just behind our seats. This prevented us from getting any sleep during the night!!
my flight was at 3:45 after that they delayed to 4:40 I have transit from Chicago to Frankfurt and Frankfurt to vina airport from vina to Erbil buy the Time I come to Frankfort my other flight left me I have to stay at airport all day with my 5 kids ask for help no one help me I spent at airport almost $450 just for food was horrible flight ever I call and ask for hotel from united customer service they been telling me we can’t provide any hotel I need some refund or fixed my flight when I return to America need some one respond my email
My experience would have been greatly improved by arriving on time to connect to my Porto flight. The staff that dealt with the aftermath of the late arrival evidently booked my group into a hotel in Frankfurt. This reduced my time in Porto Portugal a day and half. I do want to commend Jorge Klein for his hard work. He spent a great deal.of time trying to rebook the flight and he eventually did rebook for the next day and did provide accommodations for me overnight. This was a big issue for me and the group I traveled. The rest of the trip was good.
Not your fault…..didn’t get my drink until just before landing….bumpy flight.
Boarding was a zoo. London ground crew was useless. Poor communication regarding where to line up. We were group 2, and everyone was jammed in together. Ground crew didn’t seem to care.
We liked the direct flight from Frankfurt to Orlando, however, it was a little confusing as I thought I was traveling with Lufthansa from Izmir- Frankfurt-Orlando. We were not able to check in online twenty-four hours before the flight from Izmir. One lady in our group wanted to check two suitcases in Izmir, but was not allowed to do so. She was allowed to take the extra bag into the cablin. Others in our group were able to check two bags. In Frankfurt several in our group were given stand-by boarding tickets, which worried them. Everyone eventually was allowed to board, but it caused them to worry. I didn't have any of those problem.
My worst flying experience so far. This flight was delayed a total of 42 hours and diverted to New York before it was finally cancelled. It was delayed 4 and a half hours in London. As we were scanning our boarding passes at the gate they advised that the flight was being diverted to JFK since the delays caused us to missed the open hours for Charlotte international customs and immigration. We were assured multiple times by airport personnel, flight attendants, and the Pilot that we would land at JFK go through customs and immigration and then reboard the plane to fly to Charlotte in the same night. When we landed in New York the pilot advised us as we were retrieving our carry on luggage that we were delayed till 10am the next morning and to see guest services to get a room for the night. During this time I had to purchase a room for a family member in Charlotte which drove over 4 and a half hours to pick us up from Charlotte. This could have been avoided if American Airlines had been up front about the delay. Then after standing in line for over 2 and a half hours at guest services we were taken by taxi to a hotel 30 minutes out of the way. Luckily I looked for other flights that night and found one at 8 am to get on. The initial flight which we were scheduled to fly to charlotte in was delayed 12 more times and was finally cancelled 42 hours after it was supposed to land. I am unaware of what happened to the guest that were supposed to fly on the flight after we were placed on another flight but 42 hours in delays for a direct flight is absolutely ridiculous.
The boarding to Gatwick was a breeze but the boarding from Gatwick was a nightmare. The onboard service to Gatwick had a lot to be desired but the onboard sevice from Gatwick was amazing ! Very nice,friendly and funny ! Would I recommend BA to anyone.? ! Yes I would!
Is it American Airlines or British Airways? This is so confusing. I got it from Portugal.
Appreciate free wine and entertainment plus good meals. Also leg room
Really quick check in and security at Heathrow Terminal 5. Staff on board were lovely and very friendly. Could have provided a few more drinks on the flight but they were available at the back of the plane.
they are improving. The crew from Charlotte to Tampa was outstanding. SMILING and trying to be helpful with the customers.
It was a flight operated by Aer Linus for BA and the plane and crew were very good but the food selection was average.
I like the food this time compared to my departure. I’m seated at the isle so it’s comfortable but I have to pay $124 for seat selection
Flight delayed an hour due to plane maintenance issues after getting in line to board. Issue was plane galley ovens which eliminated hot meals for overseas flight. Cold selections were limited due to availability. Drink and meal service (already an hour delayed) was very slow. Upon arrival in Nashville, had to sit at gate for about 15 minutes before disembarking with no explanation. Local police then boarded plane as we were disembarking so maybe that was the issue.
Leg space was not enough. The meal was not satisfactory.
Milan Malpensa Airport (MXP)Italy
Los Angeles (LAX)United States
Los Angeles - Milan Malpensa Airport